I liked Dr. Wendy Schultz "Buzz Lightyear" approach to her article. http://www.oclc.org/nextspace/002/6.htm.
From commodity to product to service and then experience her progression is an enlighten look at the future of the library experience.
No matter how disconnected we become I believe that the person to person interaction is the key to our success as an entity, community, world and finally species.
I'll see you all at the Restaurant/Library at the end of the Universe. Don't forget your towel.
To infinity and beyond......
John
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